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What do you have for morning tea?

Where I live ‘morning tea’ refers to a mid morning drink usually accompanied by a snack of some sort. It is likely that we all stop for a cuppa mid morning. It’s part of a ritual at work. Then we might stop for a snack mid afternoon and then again just before bed. Do you? How many calories over and above your meals do you consume? Are you having problems shifting those extra kilos?

Here’s a tool that will help you decide if you have a problem and if that problem is the food or why you eat: Hunger app

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What did you think about on the way to work?

What did you think about as you made your way to work? Were you already at work in your head? Ruminating on the past? Worrying about the future? Did you grumble to yourself about the commute? The unreliable public transport? The traffic jam? The ‘idiot’ who cut you off at the junction? Did you read the ‘fake news’? Did you look at Instagram posts or catch up on Facebook? Were you one of those people yelling into your phone on the bus or tram?

Immediately following their regular commute to work, participants completed questionnaires regarding state driver stress and anger during that commute. Then, immediately following completion of that work day, they completed a state version of the Workplace Aggression Scale. As state driver stress increased, the frequency of both expressed hostility and obstructionism increased (independently) during that work day, but only among male employees. In contrast, overt aggression during that work day was greatest among males who were higher in physical aggressiveness as a general trait characteristic. The present study highlights the interactive nature of traffic and workplace environments, in that negative experiences in the traffic environment may spill over for some individuals to influence non driving events

Journal of Applied Social Psychology Dwight A. Hennessy

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Do you reflect?

Whether things go well or badly do you reflect on the experience? How? When? Why? What difference does it make? When was the last time someone said thank you? What was the context? What was your role in that exchange? How did that impact on your behavior in future exchanges?

If you’re interested in an easy way to improve your job performance and boost your career, it’s time to start a writing habit. A study from Harvard Business School tested whether taking 15 minutes at the end of a work day to reflect on that day’s work improved their performance and found the participants tasked with daily written reflection did 22.8 percent better on an assessment than the control group.

Hannah Hamilton

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What does your face say?

Are you aware what your facial muscles are doing when you are engaged in conversation? What about your neck and your shoulders? What do they leak about your mood? Your attitude? Your perspective? Is it possible they are sending entirely the wrong message?

Even though, there was no evidence found that displaying positive facial expression will increase the level of follower trust in their leader (both, affectively and cognitively) and their perceptions of leadership effectiveness, still the opposite was found to be true, which is a negative relationship between negative facial expressions and leadership effectiveness. This means, that the more the leader expresses negative facial cues such as lowered eyebrows and lip corners down, the less effective he or she is.

Pia Loeper, University of Twente

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Are you curious?

In your dealings with people who seek your help- Do you ask a lot of questions? Do you make many assumptions? How is that working out for you? How do you know you already have all the information when you start to offer the advice? What do you know about the context in which they are seeking your counsel?

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What do they know about you?

Whenever someone new visits your shop, cafe or clinic for the first time they make a decision to give you a chance. It’s worth asking what persuaded them to do that. What’s their perspective on your business? Which of your previous patrons do they know? What do they expect? Can you deliver? They are telling you something merely by their presence on site.

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What do you do that you could stop?

We often do things out of habit rather than for a good reason. As healthcare professionals that might be poor. Ordering tests because it’s something we always do ‘ in these circumstances’ might lead to  problems- specifically false positive and false negative results. When that happens it doesn’t just buy time while we think of a diagnosis it also potentially creates a false diagnosis. What if you were a doctor and were held to account for every false diagnosis you made?

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Are you credible as a lifestyle coach?

The commonest conditions doctors encounter are illnesses directly related to poor life style choices. Diseases that arise because we eat too much and don’t take enough exercise.

People who seek healthcare advice will be told more often than not that they must make different choices. How credible is your advice as a doctor? How persuasive are you as the messenger? How could you do this better?

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You are a prop too

In any theatre where people interact- including your office- you are also a prop. Anyone who enters that room will react to you as much as they might respond to anything else in there. Your look, smell and sound will draw a reaction. You may not be able to change many of your attributes- but you can’t afford to be unaware of them.  How do you take this into account when you plan that interaction?

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Do you prepare to disappoint?

In any business there will be time when you don’t see eye to eye with your customer.  In fact there will be times when you disagree with them because what they want is either impossible, illegal, unavailable or otherwise difficult for you to deliver.

You might encounter that situation more than once in the course of your day. You expect it right? So if you are a doctor how do you prepare to deliver that news to a patient?

Once you’ve dumped your baggage and assumptions, approached patients with humanity and compassion, and discovered the real problem, what’s your next step? That depends upon what the real problem you discovered is. Is the problem something that is your fault or one you can solve? Did the patient have expectations that weren’t correct? Have an honest and forthright discussion with them. If you can do that, you’ll be getting thank you cards from your patients for a very long time. David J. Norris, MD

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