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Are you persuasive?

If your job involves advising- are you a credible source of advice? How do you know?  What can you do to make yourself a more influential? Apart from giving credible advice is there something you can do to make your advice more likely to … [Read more]

How do you frame your solutions?

How do you frame a suggested solution to someone's problem? Do you mention the possibility that your suggestion won't help? If you are a doctor do you speak of the number need to treat? We know that not everyone is helped by a medicine or … [Read more]

What do people see on your desk?

Okay so you might not have chosen the wall paper, the carpet or the size of your office but what's on display on your desk? What impression is created at a glance? Do you look organised? Do you look like you've got the time to give your visitors some … [Read more]

What’s your vibe?

Do the people who seek your help sense that you are distinctive in some way? How? Is there anything remarkable about you? Your blue shirts? Your leather boots? Something that they immediately recognize as your 'trademark'. According to Dana Lynch … [Read more]

How many senses do you engage?

How many of the five senses are engaged in your office? Sure people see things, hear things and touch things but are their other senses stimulated?  Do they associate your office with a smell or a taste? What is it? If you are  a doctor it's not … [Read more]

How do you explain?

In any meeting where you are the expert how do you explain technical details? As a doctor how do you explain viral illness? Warts? Heart disease? Cancer? How do you know the other person 'gets it'? Do you say the same thing every time? Do you use … [Read more]

How do you end your meetings?

We know how to start a meeting- we stand up, shake hands, say hello, smile. But what's the best way to end a meeting? It matters for one reason: The peak–end rule is a psychological heuristic in which people judge an experience largely based on how … [Read more]

How does your skill at communicating manifest in your interactions?

It is assumed that doctors have to be specialists in communication. People will tell doctors things they may not confide in anyone else- much less a total stranger. That is part of the equity in the business of doctoring. So if you are a doctor, how … [Read more]

When did your doctor last ‘do nothing’?

When was the last time your doctor, or you, if you were the doctor, 'do nothing' in the consultation? We don't feel we have received or delivered value in the consultation unless we prescribe something, order a test or make a referral. But what does … [Read more]

Essentialism wins

Dear Friends, I have decided to take a break from my blog for a little while and focus on writing my book. Sometimes it is a case of realising that you must invest in the big things in your life. Thank you to my partner and … [Read more]