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What did you expect yesterday?

As you walked through the front doors at work yesterday what were your expectations? Were you hoping:

  1. To serve to the best of your ability
  2. To learn something new
  3. To enjoy good company doing something meaningful
  4. To make a difference to someone
  5. To earn a big pay cheque
  6. To pass the time before home time
  7. Something else?

Which was it? How did you feel at the end of the day? How do you think those who interacted with you felt at the end of the day?

Picture by Gotcredit

Do you see how that happened?

You may face may challenges or have an unexpected outcome following your interaction with your customer, client or patient. As a healthcare professional these are opportunities to reflect on how an event unfolded, how you were feeling at the time and … [Read more]

Is normal too thin?

Try this experiment. If you are tending to overweight ( Body Mass Index (BMI) 25 or over) then try to get to BMI 18.5 -24.9.  If you succeed people will decide you have lost 'too much weight'  even when your BMI is in the middle of the … [Read more]

What do you notice?

Before making any changes that might improve outcomes where you work you have to notice things that don't look quite right or that hint at a solution. I know someone who notices the tiniest details even when she is out shopping. She generates a huge … [Read more]

Does parking stop doctoring

Imagine you have back pain. Your doctor suggests you need special scan. You have to travel an hour across town to get to the hospital where you have an appointment at 9 am. You take the morning off but hope you might get to work in the afternoon. … [Read more]

Mobile phones aren’t allowed in the operating room.

Before a surgeon gets anywhere near a patient in the operating theatre he must wash his hands, put on a gown and gloves. He then drapes the patient and cleans the skin. As he makes his first incision there is no mobile phone on the table, he banishes … [Read more]

Do you know their secret fear?

Do you know why your customer, client or patient chose you today? If you are his doctor John made an appointment this morning because he thinks he may have an inherited illness. His uncle recently died from this condition and it all started with … [Read more]

How do you enjoy musac?

It's Friday evening. Your customer, client or patient needs something. You've been trying to arrange it or get the necessary authorisation over the phone and now you've been put on hold listening to musac. You had advised this person in all good … [Read more]

Doctor heal thyself

The probability that anyone will get the flu this year is one in twenty or as high as one in five. You might wake up one morning with a sore throat and headache. You'll notice that your muscles are aching and your nose is running. It may well be at a … [Read more]

Would it be easier if I went home and skyped you?

When I am sick or worried I need you to look at me. I know you need to maintain my records doctor but while you are doing that it isn't helping me to tell my story. Wasn't that the point of me being here? Would it be easier if we both looked in the … [Read more]