Significant proportions of people walk out of doctors’ clinics and disregard or fail to act on the opinion offered. What practitioners can do to help is to review their communication style. As Bungay Stanier has suggested it can’t be assumed that the first thing the person mentions is what is bothering them the most. Bungay Stanier’s suggested questions will reduce the rush to action. A rush that fails to identify the issue that the patient may feel is a greater priority than hypertension or diabetes.
I summarise the issue in this video:
Picture by Sergio Patino