The future of healthcareLearn More

Spend a few dollars to enhance the experience at your clinic

Do you associate a smell with your doctor's clinic? If you do it's unlikely to be anything pleasant. I remember my GP's waiting room when I was a child. He consulted, as did most doctors at that time, from his home and the patients waited in his … [Read more]

It is time to redesign the consulting room

Those who talk about the future of healthcare often describe the world as if the patient were a robot. They speak of devices and computers that will tell us what nature has already equipped us to know: I haven't slept well, I didn't do much exercise … [Read more]

Why primary care must evolve to become more effective

In the past patients accessed the same doctor from cradle to grave. By making appointments and queuing. They had brief consultations lasting 10 minutes and left with a piece of paper with the doctor's signature. In the 1970s and 80s we had much less … [Read more]

Perspective is crucial when considering changes in healthcare policy

It was summer of 2010 in Australia. I had been working hard in the garden one Sunday afternoon. Feeling the need for a little mindless entertainment I suggested to our then 14 year old that we might rent a sci-fi movie. It was around 7pm and  getting … [Read more]

The vital importance of seeing the patient in context

It was 2 o'clock on a winter's morning. It sounded like the woman at the end of the phone was calling from a party. There was loud music. I barely heard what she was saying. My three year old son has a fever, he seems to have a rash and he doesn't … [Read more]

The simplest way to create a powerful first impression with your patients

  The probability that your family doctor will need to make heroic efforts at your next visit is very low. That's because you are most likely to go with a minor self limiting illness and the best she will be able to do is reassure you that … [Read more]

What can hairdressers teach their doctor?

I had to try a new salon and it was an incredible experience. A long scalp massage, warm towels for my hands and an aroma-therapy treatment (3 sniffs of an oil??) made me feel ultra-pampered. I marveled at Elysa’s ability to tame my mane. The Power … [Read more]

Will patients ever benefit from dubious surveys published in academic journals?

The headline in the newspaper was provocative: One in 10 parents do not trust GPs with their child's healthcare: survey Three questions arise: Is it new? Is it true? So what? It didn't resonate. Children under the age of fifteen … [Read more]

Rehearse a plan for best care

It was a Saturday morning. Michael (43) popped in to get the results of his test as requested by the message left on his phone. He was told that the doctor who ordered the test wasn't on duty that day so he asked to see whoever was available. That's … [Read more]

How can doctors remain the health practitioner of choice?

You work as a checkout assistant at a supermarket. It's Thursday. You've got a sore throat. It started a few days ago. You're sneezing, you're tired, you've got a headache. You've taken paracetamol already today it didn't take away all the discomfort … [Read more]