The future of healthcareLearn More

Start the consultation as you mean to continue

What I consider this week requires no renovations, no insurance rebate or government subsidy. It does require clean hands. Yet the humble handshake has the power to catapult a meeting into an entirely different dimension. Many of our social … [Read more]

The first thing people see is an ugly great barrier

For effective engagement with their quarry, the service provider has to be open. When the first point of contact with that person is a tall desk it sends the wrong message. The reception counter says: You are on that side, we are on this side. … [Read more]

Some things in medicine need to be modernised

Many of our experiences in life have changed beyond recognition. Shopping for example- you can now choose whatever you want and have those goods delivered to your door. When you shop in person you can check out your own purchases and find out the … [Read more]

Aren’t general practitioners already working hard enough Mrs May?

Right on cue in 2017 one government has made public pronouncements that the healthcare service is failing people because doctors, and specifically general practitioners, are not working hard enough. And their prime minister is prepared to penalise … [Read more]

Change your reactions to change your results

In 2017 you can expect to be challenged because it is unlikely that everything will go to plan. As in everything in life you have a choice how to react but you may find it difficult to exercise that choice because of your habits. You can bear witness … [Read more]

Create your own working conditions or deal with the headaches

It was Friday morning. S/he looked well so I was surprised when s/he said: I woke up with a headache this morning. I've taken paracetamol. I feel a bit better but I couldn't go to work this morning. What do you do for a living? I asked. Insert into … [Read more]

There are no prizes for caring for people the day after you graduate

Hoards of young people in gowns and mortar boards are everywhere in the city this month. For some it will be a very special occasion as they step up to collect prizes bestowed in the name of some worthy luminary. For a few it will be a bumper crop … [Read more]

Healthy living is a hard sell- time to redesign the shop

Doctors set difficult challenges: Eat a lot less Exercise a lot more Stop smoking Drink less Take tablets twice a day Reduce salt This takes effort and the reason you need to do any of it is because your bad habits have … [Read more]

Spend a few dollars to enhance the experience at your clinic

Do you associate a smell with your doctor's clinic? If you do it's unlikely to be anything pleasant. I remember my GP's waiting room when I was a child. He consulted, as did most doctors at that time, from his home and the patients waited in his … [Read more]

It is time to redesign the consulting room

Those who talk about the future of healthcare often describe the world as if the patient were a robot. They speak of devices and computers that will tell us what nature has already equipped us to know: I haven't slept well, I didn't do much exercise … [Read more]